Within Henry it's easy to add admins for different products or give manager access to their team's feedback.
How to invite an admin to one of the products
Admin access can be shared across a product: Journeys or Conversation or one can be a super-admin meaning they have access to both products and areas such as billing.
To make someone an admin / manager you simply:
- Navigate to settings which is the cog-wheel in the left-hand navigation
- While in the settings view there is a tab a called "Access right"
- Click Give user access rights
From there you simply choose whom you want to give access rights.
Giving access to a specific group or product
You can also give access to a specific product or invite a manager to have access to a groups data.
When you press "Give user access rights" you simply choose which product or which groups they should have access to.
An admin will have access to all data within a product while a manager can only see his groups results.Please note that access rights to groups only applies for customers who have Conversations.
What does it mean to give someone access?
Once you give someone access they will get an email from Henry enabling them to create an account and log-in. Once that person has created an account they are able to view what you have given access to them.
Revoking access rights
If you want to revoke access for someone you simply click on their name in the access rights list and untick the boxes they have had checked. The system will automatically update their access and they won't be able to log in again if rights have been removed.