Henry for Outlook: This app could not be started
When you try to use Henry for Outlook , you see the error message:
App Error: This app could not be started. Close this dialog to ignore the problem or click "Restart" to try again.
This is a known issue that occurs if Protected Mode is not enabled for the Internet Sites Zone in Internet Explorer.
- Download and install this Office 2013 update from Microsoft (https://support.microsoft.com/en-us/kb/2986156)
- Add https://hihenry.com/ and https://www.hihenry.com/ to trusted sites list in Internet Explorer.
- Enable Protected Mode for the Internet Site Zones.
From Internet Explorer click Tools > Internet Options, click the Security tab and select Enable Protected Mode. Click OK to save the change.
3. Restart Internet Explorer and then restart Outlook or Word.